Return & Refund Policy

Last updated: July 24, 2026

Website:  https://norske.us/
Business: Norske (“we,” “us,” or “our”)

This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, warranties, and damaged-shipment claims work for purchases made on https://norske.us/ . We sell carts, e-bikes, hockey sticks, hot tubs, saunas, cold plunges, garage doors, windows, and related products to customers in the United States. Payments are processed through Shopify Payments.

By placing an order, you agree to this Policy.

1. Contact for Returns, Refunds, Warranties, and Complaints

Before returning any item or starting a warranty claim, contact our support team for authorization:

Please include:

  • Order number
  • Product name / SKU
  • Reason for return, refund, or warranty claim
  • Photos or videos (for damage, defect, or shipping issues)

Unauthorized returns may be refused.

2. Shipping, Delivery, and Local Pickup

  • Local pickup  is available from our warehouse in 9201 county rd 26, Minnetrista MN 55359.
  • For delivery and shipping options, please contact us at info@norske.us or before or after placing your order.
  • Delivery estimates, freight requirements, and fees (if any) will be confirmed based on the product and destination.

If you choose local pickup, inspect the item at the time of pickup whenever possible and report any visible damage or shortage before leaving the warehouse.

3. Return Window

Unless a product listing states otherwise:

  • You may request a return within 30 days of delivery (or local pickup) for eligible products
  • Return requests submitted after 30 days may be denied, except where required by law or covered by an applicable warranty under Section 10

The return period starts on the date the product is marked delivered by the carrier, or the date of local pickup from Lester Prairie, MN.

4. Eligibility for Returns

To be eligible for a return, items generally must be:

  • Purchased directly from https://norske.us/
  • In original condition, unused, and free from damage caused after delivery or pickup
  • In original packaging with all accessories, manuals, parts, and free gifts included
  • Accompanied by proof of purchase
  • Approved in advance with a Return Merchandise Authorization (RMA) or equivalent written approval from our team

4.1 Non-Returnable / Non-Refundable Items

The following are typically not eligible for return or refund, except where required by law or if the item arrived defective/damaged:

  • Final sale, clearance, or “non-returnable” marked items
  • Custom-built, made-to-order, special-order, or personalized products
  • Opened consumables, chemicals, or hygiene-related accessories
  • Installed products that have been cut, mounted, wired, plumbed, or otherwise altered
  • Products missing parts, accessories, or original packaging
  • Products damaged due to misuse, improper installation, inadequate site preparation, or unauthorized modification
  • Gift cards / promotional credits (if offered), once redeemed where applicable
  • Digital goods or downloadable materials (if offered)

4.2 Large / Specialty Products

Because of size, freight costs, and safety considerations, the following products may have special return rules:

  • Carts
  • E-bikes
  • Hot tubs
  • Saunas
  • Cold plunges
  • Garage doors
  • Windows
  • Certain freight shipments

For these items:

  • Returns may be limited to manufacturer defects, shipping damage, or materially incorrect shipments
  • Customer-convenience returns (change of mind) may be refused or subject to substantial restocking and return-freight fees
  • Pickup or freight return arrangements must be approved by us in advance
  • Products that have been installed are generally not returnable

Always contact us before attempting to ship or refuse large items.

5. Change of Mind Returns

Where a change-of-mind return is approved for an eligible standard item:

  • The item must meet all eligibility conditions in Section 4
  • Customer is responsible for return shipping costs unless we state otherwise
  • A restocking fee of up to 20% may apply
  • Original outbound shipping charges are non-refundable unless the return is due to our error

Change-of-mind returns are not guaranteed for freight, custom, installed, or specialty products.

6. Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 48 hours of delivery or pickup (or as soon as reasonably possible) at info@norske.us or
  2. Provide clear photos/videos of the product, packaging, shipping label, and any damage
  3. Keep all packaging and do not install or discard the item until we advise next steps

Once verified, we may, at our discretion and as required by law:

  • Offer a replacement
  • Offer repair through an authorized channel
  • Offer store credit
  • Offer a partial or full refund
  • Arrange return pickup for oversized items

We may also open a claim with the carrier when appropriate.

7. Order Cancellations

  • You may request cancellation before the order ships (or before local pickup is completed) by contacting us promptly
  • Once an order is in packing, shipped, or freight-scheduled, cancellation may no longer be possible
  • If cancellation is approved before shipment or pickup completion, we will refund the amount paid for the canceled items via the original payment method through Shopify Payments, typically within 5–10 business days after approval (processing times may vary by bank/card issuer)

Made-to-order or special-order items may be non-cancellable after production or supplier processing has begun.

8. Refund Process

8.1 Approval

Refunds are issued only after:

  • Return authorization is granted
  • Returned item is received and inspected (when a return is required)
  • Eligibility is confirmed

8.2 Refund Method

Approved refunds are processed to the original payment method used at checkout via Shopify Payments, unless another method is required or agreed.

8.3 Timing

  • Inspection of returned goods: typically 3–7 business days after we receive the return
  • Refund initiation after approval: typically 5–10 business days
  • Your bank or card issuer may take additional time to post the credit

8.4 Partial Refunds

Partial refunds may apply when:

  • Items are missing accessories or packaging
  • Items show use, installation marks, or damage not caused in transit before delivery
  • Restocking or return-freight fees apply
  • Only part of an order is returned

9. Exchanges

Exchanges are not guaranteed and depend on stock availability. If you need a different size, model, or product, contact us. In many cases, the fastest process is a return/refund (if eligible) and a new order.

10. Warranty Information

Warranty coverage is separate from our standard return window. Warranty claims cover qualifying defects arising during normal use within the applicable warranty period and are subject to inspection, proof of purchase, and the exclusions below.

Unless a product listing or manufacturer document states otherwise, the following factory warranty periods apply:

Product category Factory warranty
Carts and e-bikes 12 months on the drivetrain only
Hockey sticks 30 days
Hot tubs, saunas, and cold plunges 12 months
Norske windows and doors Glass: 5 years · Hardware: 10 years · Profile: 20 years

10.1 What Warranty Covers

Warranty coverage generally applies to manufacturing defects in covered components under normal use during the stated period. For carts and e-bikes, coverage is limited to the drivetrain only for 12 months .

10.2 What Warranty Does Not Cover

Unless required by law, warranty coverage typically does not include:

  • Normal wear and tear
  • Damage from misuse, accidents, neglect, or improper storage
  • Improper installation, assembly, wiring, plumbing, or site preparation
  • Unauthorized repairs or modifications
  • Cosmetic damage that does not affect function
  • Consumables, batteries (unless expressly covered in writing), and routine maintenance parts
  • Damage from commercial use when the product was sold for residential/personal use, unless otherwise stated

10.3 How to Make a Warranty Claim

  1. Contact us at info@norske.us or
  2. Provide your order number, product details, and a description of the issue
  3. Include photos or videos showing the defect
  4. Follow our instructions for inspection, repair, replacement, or authorized service

Approved warranty remedies may include repair, replacement of the covered part/product, or another remedy we determine is appropriate. Warranty claims are not automatically the same as a full product refund.

10.4 Warranty vs. Returns

  • Returns (Sections 3–5) apply mainly to unused/eligible products within the return window or to damaged/incorrect shipments.
  • Warranty claims (this Section 10) apply to qualifying defects within the factory warranty periods above and may not qualify as a standard return/refund.

11. Delivery Refusal and Failed Delivery

  • If you refuse delivery without a valid defect/damage reason, return freight and restocking fees may be deducted from any refund
  • If delivery fails due to an incorrect address, missed appointments, or unavailability to receive freight, additional delivery fees may apply
  • Please ensure your shipping details and contact phone number are accurate at checkout
  • For shipping and delivery questions, contact us; local pickup remains available in Lester Prairie, MN

12. Chargebacks

If you have an issue with an order, please contact us first at info@norske.us or so we can resolve it. Filing a chargeback without contacting us may delay resolution. We reserve the right to provide transaction and communications evidence to the payment provider as appropriate.

13. How to Start a Return

  1. Email info@norske.us or call
  2. Wait for written return approval and instructions
  3. Package the item securely in original packaging
  4. Ship using the approved method/label, prepare for approved freight pickup, or return via approved local drop-off/pickup in Lester Prairie, MN when arranged with us
  5. After inspection, we process eligible refunds or replacements

Do not send returns to any address unless we provide or confirm it.

14. Policy Changes

We may update this Return & Refund Policy at any time. The “Last updated” date reflects the latest version. Changes apply to orders placed after the updated policy is posted, unless otherwise required by law.

15. Related Policies

16. Contact Us

For return, refund, warranty, cancellation, shipping, or complaint support:

  • Email: info@norske.us
  • Website: https://norske.us/
  • Local pickup:  Warehouse in 9201 county rd 26, Minnetrista MN 55359